Crisis Communication and Preparation

A Child Welfare Video Series
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Developed in partnership between the Northern California Training Academy and Casey Family Programs, the Crisis Communication and Preparation in Child Welfare video series walks child welfare leaders through steps to take in order to be prepared before an incident occurs, including the development of a crisis communication plan, working within a political environment, and creating a narrative that promotes successful solutions that will improve the safety and well-being of children and families in care.

 


Crisis Communication and Preparation Modules Menu

 

Anatomy of a Crisis

This segment explores how and why a single incident can cause so much damage, and the importance of a communications plan before, during and after an incident occurs.

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Transparency and Confidentiality

This segment explores the importance of finding a balance between transparency and confidentiality in a crisis communication plan.

For more in depth discussion focused more specifically on California county contexts, be sure to watch the follow-up Q&A session Links to an external site..

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The Crisis Toolkit

This segment takes a detailed look at what every agency should have on hand before, during and after a crisis occurs.

For more in depth discussion focused more specifically on California county contexts, be sure to watch the follow-up Q & A session Links to an external site..

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One County's Journey from Crisis to Recovery

In this segment, Casey Family Programs' Executive Vice President of Systems Improvement David Sanders reflects back on how a crisis communication strategy in Los Angeles County was utilized to bring about positive change for children and families served by child welfare.

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Old and New Media

This segment examines the do's and don'ts of crisis communication within the worlds of old and new media.

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The Impact of Trauma

This segment explores ways to mitigate the impact of trauma for those working closest to a crisis.

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From Crisis to Recovery

This segment provides a case example for moving from a period of crisis to a period of recovery.

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Recovering From a Crisis

This segment examines actions that can be taken in the weeks and months after a crisis occurs in order to restore credibility and get back on course.

For additional tips on recovering from a crisis, be sure to watch the follow-up panel discussion Links to an external site..

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Bonus Module: The Politics of Crisis

This bonus segment highlights the importance of maintaining trust and credibility with public and private stakeholders.

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The Crisis Communication and Preparation in Child Welfare Workbooks

These comprehensive workbooks will take an in depth look at each module of the series, pulling out the most important takeaways and highlighting elements that apply more specifically to California counties and their unique challenges.

Available Workbooks

 

 

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